Bokrez
Frequently Asked Questions
Find answers to common questions
Getting Started
How do I create an account?
Sign up with your email and password, or use Google to sign in instantly. You'll set up your name and phone number, and you're ready to book.
Is Bokrez free for clients?
Yes, completely free. You never pay anything to use Bokrez — you only pay for the services you book at the businesses.
Can I book without creating an account?
No, you need an account to book an appointment. You can browse businesses and services without signing in, but to make a booking you must register or sign in (email or Google account).
What if a business creates my first appointment?
A business can create your first appointment for you. Bokrez then sends you a localized activation email. Open the link in your browser and set a password; afterward, you can sign in on the web or in the app. The email language is based on the business's country, with English used if that country's language is not supported.
Finding & Booking
How do I find a business?
Go to the Search page and browse by service, business name, or city. You can filter by category (hair salon, barbershop, nail studio, massage, etc.), price range, rating, or distance. Switch to map view to see what's nearby. You can also browse by neighborhood (kvart) within each city.
How does the booking process work?
1. Pick your service(s) — you can select multiple in one visit. 2. Choose your staff member — see their ratings and reviews, or pick "Anyone available" to book with whoever is free. 3. Pick a date and time — see real-time availability. 4. Add any notes and confirm.
What does "Anyone available" mean?
When you select "Anyone available," the system assigns whichever staff member is free at your chosen time. This is useful when you don't have a preference. If you want a specific person, choose them by name to see their individual ratings and availability.
Can I book multiple services at once?
Yes. Select multiple services during booking and they'll be scheduled as one visit with the same staff member, one after another.
Can I book for a group?
Yes, group bookings are supported — book the same service for multiple people at the same time.
What if there's no availability when I want?
Join the waitlist for your preferred date, time, and staff. You'll be automatically notified if a slot opens up.
Can I make a recurring appointment?
Yes. During booking, select "Make recurring" and choose a frequency (every 1, 2, 3, or 4 weeks). You can pause, resume, or cancel your recurring booking at any time from your dashboard.
Will I get a booking confirmation?
Yes. After booking, you'll see a confirmation page with all the details. If you're registered, you'll also receive an email confirmation with all the appointment information.
Can I add extras to my booking?
Yes. Many businesses offer add-ons that you can add during booking (e.g., a hair treatment with your haircut, or nail art with your manicure). Available add-ons are shown after you select your service.
What does provider type mean?
The provider self-declares whether they are a registered provider or a private provider. This information is neutral: Bokrez does not verify, endorse, or recommend the provider.
Why can’t I see the exact address or contact details?
A provider may hide their address, phone number, or email on the public profile. In that case, only the city or area is shown and call, WhatsApp, email, and directions actions are unavailable. After your appointment is confirmed, the exact address may be shown in the appointment details.
What is a class/group booking?
Classes are booked separately from individual appointments. You may filter by instructor if the business offers that option, then review the time, price, and remaining seats. If a class is full, you may join its waitlist. Each reservation is for one individual seat.
Can I book a class and an individual appointment at the same time?
No. The system prevents double-booking — you cannot have a class and an individual appointment at overlapping times.
How can I get more precise search results?
Enter a business name, service, city, category, staff member, or description. You can combine recognized category and filter terms from Bokrez's 14 supported interface languages in one search, for example "masaža Zagreb today" or "barber otvoreno sada". Search ignores capitalization and most accents, tolerates minor spelling errors, and treats quoted text such as "deep tissue" as a phrase. Use live suggestions and filters for availability, time, price, rating, photos, and distance to narrow the results.
How do promotional prices work?
When a promotion is active, the original price is crossed out and the discounted price is highlighted. Eligibility may depend on the service or location. Your confirmation shows the price that applies to your booking.
Managing Appointments
Where do I see my appointments?
Your dashboard shows your next upcoming appointment with a countdown timer. The Appointments page has two tabs — Upcoming and Past — with full history.
Can I cancel an appointment?
Yes. Go to your Upcoming appointments and cancel. Each business sets their own cancellation deadline (e.g., 24 hours before). If you cancel within the free cancellation period, there's no penalty. You'll see the remaining time before the deadline expires.
Can I reschedule?
Open the appointment details and select Reschedule. If the business's rules and rescheduling deadline allow it, you can choose a new available time while retaining the service and other appointment details.
What happens if I don't show up?
Businesses can set no-show policies. After a certain number of no-shows (set by the business), you may be blocked from future bookings or charged a fee. You'll always see the cancellation deadline before it expires, so you can cancel in time.
Can I add my appointment to my calendar?
Yes. Download the .ics file from your appointment details and import it into Google Calendar, Apple Calendar, or any calendar app.
Will I get reminders?
Reminders and appointment updates may arrive through enabled email and push notification channels. Delivery and timing depend on the business's configuration and your device notification permissions.
What if the business is closed for a holiday?
Businesses can set closures for holidays, renovations, or other reasons. If your appointment falls on a closed day, you'll be notified. You can then rebook with the same staff member or choose someone else.
How do I reschedule a class reservation?
Choose another class session. Your current seat moves only after you confirm the change. Joining the waitlist for another session does not cancel or move your current seat.
Payments
How do I pay?
Payment is handled directly at the business — Bokrez does not process payments. You pay the business at the time of your appointment using whatever methods they accept (cash, card, etc.). Some businesses may show prices online, while others prefer to discuss pricing in person.
Can I see prices before booking?
Most businesses display their prices on the booking page. Some businesses choose to hide prices — in that case you'll see "Price on request" or "Contact for pricing." You can always message the business directly to ask about pricing.
Favorites & Reviews
How do favorites work?
Tap the heart icon on any business profile or during search. Find all your saved businesses under the Favorites tab. You can also follow specific staff members for quick access to their availability.
How do I leave a review?
After a completed appointment, you can rate your experience with 1-5 stars, write a comment, and upload up to 5 photos. You can review both the business and the specific staff member.
Loyalty & Gift Cards
How does the loyalty program work?
Each business can run its own loyalty program using stamp cards. After a completed appointment, you earn a stamp. Your balance can exceed one reward threshold, and all unused stamps are preserved. Track your balance and available rewards on the Loyalty page in your dashboard.
Do loyalty stamps work across different businesses?
No. Each business runs its own independent loyalty program. You'll have separate stamp cards for each business.
How do gift cards work?
Businesses sell gift cards in fixed amounts. When you receive one, it appears on your Gift Cards page. During the booking process you can enter the gift card code — the amount is automatically deducted from the appointment price.
Do gift cards expire?
Yes, gift cards have an expiry date. You'll see a 30-day warning before it expires.
How are multiple loyalty rewards calculated and redeemed?
For example, a balance of 25/10 means that 2 rewards are available and 5 stamps count toward the next reward. Each redemption subtracts exactly one reward threshold, not all of your stamps.
Messaging
Can I message a business directly?
Yes. Go to your Inbox and start a conversation with any business you've booked with. Messages are in real-time.
Account & Settings
Can I change the language?
Yes. Choose from 14 supported languages anytime in your profile settings.
Is there a dark mode?
Yes. Toggle between light and dark theme in your profile settings.
How do I delete my account?
Request account deletion in Profile Settings. Your account access and associated data are then handled under the applicable retention and deletion process and legal obligations.
Do I get push notifications?
Enable notifications in your device settings, then open Profile > Notification Settings to choose notification types and channels, set quiet hours, and optionally receive an email digest.
Visit Packages & Memberships
What are visit packages and memberships?
They are business-specific benefits that provide reusable visits. They may be limited by service, location, or validity period. View your available visits and balances under Packages & memberships.
How do I claim a gifted package?
Open a supported claim link or enter the claim code in your wallet. The package then appears in your account. An internet connection is required, and you should not share the code.
How do I use a package when booking?
For an eligible booking, you can choose to use a package. One covered visit is reserved. Eligibility depends on the service, location, and date, and an internet connection is required.
Can I hide or restore a package?
Used, expired, cancelled, or refunded packages can be moved to Hidden and restored later. Hiding a package does not change its status or balance.
Service Requests
What is a service request?
Post what you need, the location or search radius, preferred timing, and an optional budget or photos. Eligible nearby businesses can respond.
What happens when I receive an offer?
You can chat with the business, accept or decline the offer, and review the price, service, staff member, location, and time. Accepting a booking proposal may create a confirmed appointment.